Refund and Return Policy

At Our Store, your satisfaction is our top priority. If you encounter any issues with your order, please refer to our refund and return policy below:

Refund Policy:

We offer a full refund on items returned within 30 days of purchase.
To qualify for a refund, the item must be unused and in the same condition as when it was delivered.
Refunds will be processed back to the original payment method used for the purchase.

Return Policy:

If you wish to return an item, please contact our customer service team within 14 days of receiving your order.
Returned items must be in their original packaging and in unused condition.
The customer is responsible for return shipping costs unless the return is due to an error on our part.

How to Initiate a Refund or Return:

To start the refund or return process, please reach out to our customer service team at [customer service email or phone number].
Provide your order number and details about the item you wish to return. Our team will assist you with the process and provide further instructions.

Exchanges:

At this time, we do not offer direct exchanges. If you’d like to exchange an item, please return the original product for a refund and place a new order.

If you have any questions or concerns about our refund and return policy, feel free to contact us. We are committed to ensuring your satisfaction.

This policy is effective as of [insert date]. We reserve the right to modify or update it at any time.

Thank you for choosing Our Store.